FAQ

Serre Ko is a handcrafted press-on nail brand specializing in wearable art. Each set is carefully designed using salon-quality gel and premium materials, blending fashion, creativity, and reusability.
No mass production — every set is made with intention.

We recommend measuring your nails for the best fit. You can:

• Check out our full size guide on the product page
• For extra confidence, we offer a $5 sizing kit that includes all nail sizes in plain tips to help you find your perfect match

When you purchase a sizing kit, you’ll receive $5 off your next order.

Yes! All Serre Ko nails are reusable when applied and removed properly.
With good care, each set can be worn multiple times and last up to 3 weeks per wear, depending on your lifestyle and application method.

Serre Ko is not fast fashion — it’s handcrafted wearable art designed by Serre, the founder and creative director behind the brand.

Every set begins with Serre’s design process, drawing inspiration from fashion, architecture, travel, and everyday moments. Designs are created with the same intention as a couture piece — thoughtful composition, balanced colours, and fine details that feel elevated yet wearable.

What sets Serre Ko apart:

• Designed and handcrafted by an independent designer
• Made with salon-quality gel for a premium finish
• Designed for comfort, durability, and multiple wears
• Released in small batches, with one-of-a-kind styles available
• Locally operated with hands-on quality control from start to finish

Serre Ko nails are made to feel personal — because each set carries the story, vision, and craftsmanship of the artist behind it.

Yes! We love creating custom sets ✨
Custom orders are perfect for weddings, vacations, events, photoshoots, or personal ideas.

To place a custom order:

• Send reference photos
• Share your occasion or outfit inspiration
• Let us know any design elements you love (French tips, chrome, 3D art, etc.)

The more details you provide, the better we can bring your vision to life.

Each set includes a complimentary prep kit offered as a gift of purchase. Included items are intended for convenience and should be used according to the manufacturer’s instructions.

Shipping options and costs are shown clearly at checkout.

We offer:

• FREE standard untracked shipping (estimated 5–7 business days within Canada) on orders over $50
• Tracked shipping for faster and secure delivery, free on orders over $85
• Shipping thresholds and options will be displayed at checkout

Yes! Local pickup is available for Halifax customers.

• Select Local Pickup at checkout
• We’ll contact you once your order is ready

📍 Pickup location: Near Quinpool Road, close to the Connaught bus stop
⏰ Pickup access: 24/7

Rocket Delivery is our same-day local delivery service 🚀

• Available for select Halifax areas: North End, South End & West End
• Orders are not delivered immediately after checkout
• After your order is placed, we’ll be in touch shortly to coordinate delivery timing

Please enter your delivery address at checkout to see if your address is eligible.
Availability may depend on order time and location.

Due to hygiene reasons, all sales are final, and we do not accept returns or exchanges.

If:

• Your order arrives damaged or incorrect, or
• You receive a Serre Ko set as a gift and the sizing isn’t a perfect fit

Please contact us within 48 hours of delivery. We’ll review the situation on a case-by-case basis and provide guidance or support at our discretion.

We accept all major payment methods supported by Shopify.

Absolutely. Our store is powered byShopify, which uses industry-leading encryption and security standards.
Serre Ko never stores your payment details — all transactions are processed securely.